Terms of use
Identification
This website is edited by the Tourist Office of Chamonix-Mont-Blanc,
located at the following address:
Office de Tourisme de la Vallée de Chamonix-Mont-Blanc
85, Place du Triangle de l'amitié
Boîte Postale 25
74400 Chamonix Mont-Blanc CEDEX
Phone : 04.50.53.00.24
Fax : 04.50.53.58.90
Email: contact page
Siret: 776 550 766 000 13 - AU: IM074100077 - Association loi 1901.
Policy on protecting personal data
Please consult the webpage "Personal Data" to learn about the data protection policy of the Tourist Office of the Valley of Chamonix-Mont-Blanc and the exercise of your rights to access your data.
Disclaimer
The User acknowledges that the content of this site and its components are protected by intellectual property rights, and any copying, reproduction, distribution, sale, or exploitation by any means is strictly prohibited. Only exclusively private and non-commercial use is permitted.
As far as possible, the Chamonix Mont-Blanc Valley Tourist Office ensures, before publication, the sincerity and veracity of the messages and elements appearing on its website. In this regard, it only has an obligation of means and cannot guarantee the accuracy or reliability of the information and content of its site.
It does not guarantee the quality of products, information, or any other elements presented, purchased, or obtained as a result of an advertisement or any other information or offer directly or indirectly related to its site.
Announcement
The Tourist Office of the Valley of Chamonix Mont-Blanc reserves the right, at its sole discretion and without obligation, to delete, improve, or correct all or part of its services or elements appearing on its website. It does not guarantee that the services of its website will be uninterrupted and error-free, or that any faults will be corrected. It also does not grant any guarantees and declines all responsibility in case of the presence of viruses or any other elements likely to be harmful to the user.
The user, who has been invited to take note of this prior disclaimer before consulting the site, is presumed to be fully informed and accepts it without reservation.
This Tourist Office commits to:
- Provide an easily accessible reception and information area.
- Facilitate your processes.
- Provide seating.
- Offer free information on the local tourist offer.
- Display and edit its opening hours in at least two foreign languages.
- Provide free access to Wi-Fi.
- Be open at least 305 days a year, including weekends, during tourism or event periods.
- Respond to your correspondence year-round.
- Maintain a permanent reception service run by staff speaking at least two foreign languages.
- Provide tourist maps, guides, and maps on paper.
- Give access to its dedicated multilingual website adapted for consultation via mobile devices.
- Distribute tourist information on paper in at least two foreign languages:
– to all classified tourist accommodations, including the name, address, email, website, telephone number, and classification level;
– to monuments and cultural, natural, or leisure tourist sites, including admission rates, periods, and hours of operation, website, telephone, and postal addresses;
– to events and activities;
– to all emergency phone numbers.
- Update its tourist information annually.
- Display emergency numbers outside.
- Present the full qualified offer of its area of intervention for all clients.
- Provide access to classified accommodation availability.
- Process complaints and measure customer satisfaction.
- Offer a tourist information service integrating new information and communication technologies (social networks, mobile devices, geolocation, etc.).
- Respect the Qualité Tourisme label requirements and the 1st category quality standards.
- Provide a stay advisor.
- Guarantee the reliability and accuracy of information on the local tourist offer.
Internet Links
No prior request is required to set up a hypertext link pointing to www.chamonix.com
It is specified, however, that this freedom follows the recommendations and standards of the internet and notably:
- Does not include the right to reproduce content to make this link.
- Is not granted to media disseminating controversial, pornographic, or xenophobic content or content that may, to a greater extent, harm the sensitivity of the general public.
- Is not granted to sites incorporating the pages of www.chamonix.com within the pages of another site (set of frames).
- Does not apply to downloadable documents (pdf, videos, and images). In this case, please link to the relevant webpage.
The presence of hypertext links to other sites does not guarantee the quality of the content or proper functioning of said sites. The Chamonix Mont-Blanc Tourist Office cannot be held responsible for the content of these sites. The user must use this information with the usual caution.
Rights and Use of Photos
The photographs may not be reproduced without our consent. Please send a request via our photo library.
Weather Forecast
The Chamonix-Mont-Blanc Valley Tourist Office is not the publisher of the weather forecast and disclaims all responsibility for the accuracy of the information provided on its website.
Any reproduction, even partial, of this bulletin is subject to the authorization of the Chamonix Tourist Office, distributor of said bulletin, and Météo France, publisher.
Online Booking
The entire online reservation section is subject to the legal notices of our partner Orchestra, available here.
Website Credits
Design, graphics, and development by Agence Moustic and the Chamonix Valley Tourist Office.
Web Host
The website is hosted by SCALEWAY.
SIREN: 433 115 904 RCS Paris
Headquarters: 8 rue de la Ville l’Evêque, 75008 Paris
Intra-community VAT number: FR 35 433115904
Mail: SCALEWAY SAS BP 438 75366 PARIS CEDEX 08 FRANCE
Phone: +33 (0)1 84 13 00 00
Fax: +33 (0)899 173 788 (1.35 € per call then 0.34 € / min)
Consent to the use of cookies.
For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.
When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).
Data processing agreement
We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.
Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
- Your consent status or the withdrawal of consent
- Your anonymised IP address
- Information about your Browser
- Information about your Device
- The date and time you have visited our website
- The webpage url where you saved or updated your consent preferences
- The approximate location of the user that saved their consent preference
- A universally unique identifier (UUID) of the website visitor that clicked the cookie banner