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Do you need specially equipped services or infrastructure?
To help you during your stay, the Chamonix Tourist Office has adapted its facilities, trained its staff and developed special materials to remain accessible to all.
We are the first mountain tourist office to obtain the Label Tourisme Handicap, the official seal of approval for disabled tourism, covering physical, visual, auditive and mental disabilities.
With a concern for constantly improving our services, the Chamonix Tourist Office offers some specially adapted facilities and materials:
- Our main entrances are level with the street.
- Two (paid) car parks are located with 200 metres of the Tourist Office, with spaces for people with reduced mobility.
- The Outa car park (off-street parking) has two spaces for people with reduced mobility. To visit the Tourist Office from this car park, take the path on the right of these parking spaces, go past the public toilets and continue along the car park. At the end of the car park, continue straight on along the pavement past Mont-Blanc Hotel and its Le Matafan restaurant. You will find the Tourist Office on your left, just after the hotel;
- The underground (paid) Saint-Michel car park has spaces for people with reduced mobility on the 1st, 3rd and 5th floors. To reach the Tourist Office from this car park, go over the bridge in front of the car park, then down the access ramp on the left of the church and continue straight on past the Maison de la Montagne until you reach a second access ramp which will take you straight to the Tourist Office.
- Display stands and reception desk at wheelchair height.
- Improved comfort in the disabled toilets.
- A wheelchair available for people with disabilities, reduced mobility or an illness.
- Improved signage on each of our office fronts with greater contrast and simplified pictograms.
- Magnifying glass available at the reception desk.
- A Braille booklet available.
- A series of pictograms in the office showing the main activities on offer: hiking, museums, entertainment, etc. These pictograms are essential for anyone who doesn’t immediately understand written texts.
- A tourist advisor who can communicate in French sign language
- Automatic doors indicated by 70 cm and 170 cm two-tone strips.
- Hearing loop: this system improves the quality of the conversation and the confidentiality of the information shared. The tourist advisor speaks into a microphone and their voice is transmitted to the hearing-impaired visitor’s ear either via an amplified handset or via a magnetic loop if the user has a compatible hearing aid."