Our quality commitments

Read about management's commitments

“A welcome worthy of our peaks”

Our goal of continuously improving the quality of our services has naturally led us to implement a structured quality management system.

Setting our sights on “Destination d’Excellence,” the new government certification

As the Qualité Tourisme label evolves into a new, ambitious standard known as “Destination d’Excellence,” our Tourism Office has fully committed to this certification process and earned this new distinction in December 2025.

Created in 2024, “Destination d’Excellence” is the only government-recognized label awarded to tourism professionals committed to offering an exemplary quality of experience to their visitors, while enhancing the environmental sustainability of their service offerings.

Quality, environmental responsibility, inclusivity, and professionalism are at the heart of the values promoted by the “
” label.

The Chamonix Mont-Blanc Valley Tourist Office’s Quality Commitments

The Chamonix-Mont-Blanc Valley invites you to embark on your own adventure: whether you’re looking to push your limits or recharge your batteries, here are five great reasons to step through the doors of our Tourist Office and find YOUR path:

1. Year-Round Service
   We’ll welcome you at our five visitor centers, three of which are open year-round. Our travel advisors are committed to responding to your email inquiries within 24 hours. If you’d prefer to speak by phone, just give our switchboard a call—we’re open 7 days a week.
   

2. Multilingual Experts
   Our destination experts are eager to welcome you and share their insider tips and secrets about our valley. They’ll be happy to assist you in several foreign languages.
   
   
3. Plenty of Activities
   A resort that’s bustling year-round, offering a program of activities open to everyone throughout our villages.
   
   
4. Digital Tools—and More
   A digital experience at the heart of our strategy ensures easy access to information via a single website and a high-performance, intuitive mobile app. We also offer a wide range of materials in six foreign languages to meet all your needs.
   
   
5. YOUR Satisfaction
   Visitor satisfaction is our top priority; we are committed to taking your suggestions and feedback into account and analyzing them throughout the year in collaboration with local authorities and community and business leaders in the valley.
   

Your opinion matters !

Feel free to send us your suggestions :